Agōn
Support

How can we help?

Email: support@agon1230.com
Cohort members: you can also send Mark a direct message in the Agōn Slack.
We answer within two business days, and usually sooner.

Jump to: Using the app · Agōn Premium · Cohort membership

Using the app

The Agōn app is free on Agōn Standard, with no ads. Agōn Premium is the upgrade; see below and our pricing. If your question isn't here, email us.

How do I get the app?

On iPhone, get it from the App Store. On Android, get it from Google Play. You can also open it in your browser. It's one account everywhere, so what you keep on your phone is on the web too. Workout import from Apple Health or Health Connect (part of Premium) needs the phone app; everything else works in your browser too.

I didn't get my sign-in code

There's no password. Enter your email and we send a six-digit code that works once, for 10 minutes. If it hasn't arrived after a minute or two, check your spam, junk, or promotions folder for a message from Agōn, then ask for a new code. You can also sign in with Apple. If you signed up with Apple and chose to hide your email, sign in with Apple again rather than with an email address.

Where should I start?

With one tool. When you first sign in, you pick one place to start, and every other tool waits on the Tools tab until you want it. To change which tools you see, tap your picture (or initials) at the top of any tab, then Choose your tools.

Coming from another app? Keep your streak

If you kept a habit in another tracking app, you can bring its streak with you, so you don't start over at zero. Set up the routine in Agōn first (Routines → New routine, with the days it's due). Open it, then tap the in a row number five times. Enter how many days in a row you'd already kept (and a note, like the app it came from, if you like), then tap Add.

The days are added to that routine's streak right away, and the adjustment shows in Recent runs. From there it's an ordinary streak: miss a day the routine is due and it goes back to zero, adjustment and all. If you made a mistake, tap the adjustment in Recent runs and tap Remove. A routine set to Anytime has no streak, so there's nothing to adjust.

Bringing over something else, like prayer lists? Email support@agon1230.com and tell us which app.

What is a 12:30+1?

It's your daily rule of life, named for Mark 12:30–31: “Love the Lord your God with all your heart, with all your soul, with all your mind, and with all your strength” (12:30), plus one for loving your neighbor (12:31, the +1). You make one small promise for each: Heart, Soul, Mind, Strength, and +1 Neighbor. A 12:30+1 needs at least five promises, at least one for each, and at least two you keep daily; the rest can be weekly. You can change it any time, and the history of the promises you keep is kept.

How do the 12:30+1, routines, and tools fit together?

Your 12:30+1 is the one daily account and the one streak your partners see. Routines help you keep it: each routine has its own streak, and a step can keep one of your commitments when you finish it, so several routines can feed the same 12:30+1. Tools (prayer, Scripture, the Examen, the journal, workouts, and more) help you run your routines, or keep a commitment on their own. See the diagram: How it fits together.

Can I keep a Sabbath without a cohort?

Yes. Open Change my 12:30+1 on Today and choose Saturday, Sunday, or none under Your Sabbath. On that day nothing daily is due, and your 12:30+1 streak holds. Your routines' streaks hold too if you skip them that day; a routine you do run still counts. A change starts the next day, and it never changes the days before it. In a cohort season, your Sabbath is set with your cohort instead.

How does giving account work?

Each evening, mark each promise kept or missed. It takes about a minute. A day stays open until 9am the next morning, so you can give account after midnight or first thing tomorrow. A day counts toward your streak when you keep at least 80% of its dailies (rounded up), so with a daily for every pillar one miss won't break it; with fewer, keep them all. Grace, your Sabbath, and Quiet days hold it. Beside your streak is the share of what was due you've kept this season (weekly targets too). A missed day isn't a failure; it's tomorrow's starting line.

Can a tool check off a promise for me?

Yes. When you set up your 12:30+1, link a promise to a tool, and using that tool keeps it for the day: a prayer time, a chapter of Scripture, a memory verse, the Examen, a journal entry, reaching out to someone, or a workout from Apple Health. A promise can also open another app or a web page, like your workout app, though you'll check that one off yourself.

How do I connect Apple Health?

Workout import is part of Agōn Premium. In the iPhone app, go to Tools → Workouts → Connect Apple Health and allow access to workouts and steps. Then choose which Strength promise a workout keeps. Only a daily summary leaves your phone (the date, minutes, kinds of workout, steps, and which apps they came from), never your heart rate or location. To stop, tap Stop syncing on the same screen, or change it in Apple Health's settings. See the privacy policy for the details.

My journal and its recovery key

Your journal is end-to-end encrypted: it's locked on your phone before it syncs, so we can't read it. When you set it up, you're shown a recovery key once. Save it somewhere safe (a password manager is ideal).

On a new phone or in your browser, open the journal with your recovery key, or approve the new device from one you already use.

Lost your recovery key but still have your phone? In the Journal, tap Devices and recovery key, then Make a new recovery key. The old one stops working.

Lost every device and your recovery key? Then no one can open your journal, including us. That's the cost of real privacy, and it's why the recovery key matters.

How does an accountability partner work?

You can have one accountability partner. A partnership takes Agōn Premium on one side: if you have Premium, your partner can stay on Agōn Standard (the free tier), and the other way around. Invite him by link. You'll see each other's streak (and your commitment titles, if you each choose), can nudge each other, and can tap Pray for me now to send him a notification. You also share a prayer list and get a Sunday check-in. With Premium, Pray for me now also texts him, if he signed up for texts. If neither of you has Premium any more, the partnership pauses (nothing is lost) until one of you does.

Reminders and notifications

Reminders come as notifications in the phone app: your evening account, prayer and reading reminders, and your routines. Turn them on or off by tapping your picture at the top of any tab, or in your iPhone's Settings.

How do I export my data or delete my account?

Tap your picture at the top of any tab. Under Your data, tap Export my data for a copy of everything you keep in Agōn. To delete your account, type DELETE and tap Delete my account. That removes your 12:30+1, your days, your prayer lists, your reminders, and the journal on that device. If you've been in a cohort, its shared history and your billing records stay with the program. This can't be undone.

Something isn't working

Email support@agon1230.com and tell us whether you're on iPhone, Android, or in a browser, what you tapped, and what happened. A screenshot helps.

Agōn Premium

Premium is $4.99/month or $49.99/year, with a 7-day free trial (once). Buy it in the app on iPhone (App Store) or Android (Google Play), or on the web at agon1230.com/app. See what it adds.

I bought Premium but the app doesn't show it

On your phone, go to Me → Premium and tap Restore purchases. Make sure you're signed in to the same App Store or Google Play account you bought it with, and to the same Agōn account. If you bought it on the web, sign in with the same email and it shows up on every device. Still missing? Email support@agon1230.com.

How do I cancel Premium?

Cancel where you bought it. On iPhone, open your App Store subscription settings. On Android, open your Google Play subscription settings. On the web, go to agon1230.com/app → Me → Premium → Manage subscription. To avoid the next charge, cancel at least 24 hours before the current period ends. Premium keeps working until the end of the period you paid for.

Can I get a refund?

Refunds for App Store and Google Play purchases go through Apple or Google, since they took the payment. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history. Premium bought on the web isn't refunded for a partial period, but if you were charged by mistake, email support@agon1230.com within 30 days and we'll make it right. See the terms.

I'm in a cohort. Do I need Premium?

No. A cohort membership includes Premium for your season and two weeks after, and captains get it too. If you already bought Premium on agon1230.com, it's paused until your cohort's Premium ends. If you bought it in the App Store or Google Play, cancel it there so you aren't paying twice.

What happens to my journal if I cancel Premium?

Nothing is lost. Every journal, entry, photo, and file stays, on every device, and keeps working. You just can't add more past Agōn Standard's limits (1 journal, 1 photo or voice note in a new entry, 1 GB of storage) until you subscribe again. Your journal is still end-to-end encrypted either way. The same goes for routines: they all stay, and you can't add one past 3. Icons and header images on prayer lists are hidden until you resubscribe.

Cohort membership

For members of an Agōn cohort. See how cohorts work.

If the Slack invite says “something went wrong”

Your cohort and your evening account live in Slack. Join with the email you applied with, so we know it's you. On a phone, the Slack app sometimes grabs the invite link while it's signed in to another workspace and says “It looks like something went wrong.” Join in your browser instead:

  1. Copy the invite link from your welcome email or your join page (press and hold the link, then Copy Link).
  2. Open Safari (or Chrome), tap the address bar, paste the link, and go. Pasting it keeps the Slack app from grabbing it.
  3. Join with the email you applied with and set your password.
  4. Open the Slack app, tap your workspace icon (top left), choose Add a workspace, and sign in with the same email.

A computer works too: open the invite link in any browser there, then sign in on your phone.

Already in, but the app isn't showing it? Open Slack, tap your workspace icon, and choose Add a workspace to sign in with your email.

Still stuck? Email support@agon1230.com, or message Mark from the app under Me → Help, and we'll send an invite straight to your email.

Billing

Membership is $12.30 every two weeks, which comes to $73.80 per 12-week season. It's billed in three payments of $24.60, four weeks apart, along with any fines. The rest week isn't billed. If you were given a scholarship or a discount code, your own rate is what you're billed. The first charge comes the day after your cohort's second call. Charges appear on your statement as AGON1230. Your membership includes Agōn Premium in the app for the season and two weeks after.

To update your bank account or card, use the link in any Stripe invoice email, or ask us to send one.

Withdrawing and refunds

You can withdraw with nothing owed any time up to and including the day of your cohort's second call. After that, you're committed to the season's membership payments; fines from weeks that closed before you left stay due, and nothing new is fined. If you're facing a genuine hardship (a lost job, a medical or family emergency), tell Mark: he can release you from the remaining payments. Because nothing is charged before the second call, membership payments aren't refunded. If we cancel a cohort or end a season early, we refund the unused weeks. See the full terms.

To withdraw, sign in on the billing page and choose Withdraw. It shows exactly what you'd owe before you confirm. You can also update your payment method and pay a failed invoice there. To message Mark, use Me → Help in the app.

Fines

You set your own fines, and every dollar goes to your cohort's mission cause. If a fine looks wrong (you reported but it didn't save, or you had an approved grace day), tell us and we'll correct it. Fines are not tax-deductible.

Grace days

If you'll be away, type /agon away 2026-10-12 2026-10-15 reason in Slack. You can have up to 7 grace days a season.

Your information

See the privacy policy. To get a copy of your information or delete your account, use Your data in the app (see above), or email us.